Straight answers to common questions

A hosted business phone system. You manage users, phones, numbers, call routing and voicemail in one Control panel, and pay for calls from prepaid credit. Topaz is in early access.

No. 911 and emergency calling are not supported during early access. Do not use Topaz as your only phone service where emergency calling may be needed; keep another way to call for help, such as a mobile phone. Details

Go to signup.topaz.tel, enter your company name, your name and email, choose your starting credit ($10, $25, $50 or $100) and pay on Stripe’s hosted checkout. Your account is created immediately and we email you a link to set your password.

It comes from no-reply@mail.topaz.tel and the link is valid for 72 hours. Check your spam folder. If it’s missing or expired, use “Forgot password” on the Control panel login page with the email you signed up with.

No platform, per-user or per-device fees. You pay for calls and phone numbers ($4.99 a month each) from prepaid credit.

Calls to the US & Canada cost $0.02/min. Inbound calls to your numbers cost $0.01/min. Calls to US & Canada toll-free numbers and calls between your own extensions are free. Calls are billed per minute in 60-second increments, with a 60-second minimum.

You can call the US and Canada. International destinations are not available yet.

In the Control panel, open My Account › Usage Charges › Add Credit to charge the card you saved at signup. To pay with another card, go to signup.topaz.tel/topup and enter the email you signed up with; we email you a secure link to add $10, $25, $50 or $100. When you sign up we save your card for automatic top-ups: when your credit falls below $5, we add $25. Change or turn this off in the Control panel under My Account › Usage Charges › Add Credit › Auto Recharge.

We email you when your balance drops below $5. If your credit runs out, paid calls stop until you add more; calls between your own extensions keep working.

Unused credit can be refunded on request. Refunds and chargebacks are deducted from your balance.

Pick one when you sign up by entering an area code. To add more later, open SmartPBX in the Control panel, go to Phone numbers, search by area code and add one. Each phone number costs $4.99 a month, taken from your credit every 30 days. Eligible new accounts (card saved at signup) get their first number’s first month free. If your credit can’t cover a number’s fee, we keep it for 7 days, then release it.

Porting an existing number is available by request. How long it takes depends on your current provider, so keep that service active until your number works on Topaz.

Any standard SIP desk phone or softphone, for example Poly (Polycom), Yealink, Grandstream, Zoiper, Linphone, MicroSIP or Bria. Setup guide

Payments are taken on Stripe’s hosted checkout. Your card details never touch Topaz.