SUPPORT
Help with your Topaz account
Fix common problems yourself: password resets, missing welcome emails, adding credit, connecting phones and call routing.
Can’t sign in?
Use “Forgot password” on the Control panel login page and enter the email you signed up with. The link in your welcome email is valid for 72 hours; if it has expired, use “Forgot password” too.
Need more credit?
In the Control panel, open My Account › Usage Charges › Add Credit to charge your saved card. To use another card, go to signup.topaz.tel/topup and enter the email you signed up with; we email you a secure link.
Phone won’t register?
Check the SIP username, password and account realm, and that the phone uses port 5060 over UDP or TCP with encryption off. See Phones & devices.
Calls not going where you expect?
Check your main number, office hours and ring groups in SmartPBX. See Call routing.
Setup guides
Step-by-step guides cover phones, users, call routing, voicemail, numbers and billing. Browse the guides →
Contact us
Email support@mail.topaz.tel. Include your company name, the user or phone affected and the time of any call in question. Never send passwords, SIP passwords or card details.