Terms of service

1. The service

Topaz is a hosted business phone system in early access. It lets you manage users, phones, numbers, call routing and voicemail in our Control panel and place and receive calls over the internet. Early access means features, rates and availability may change and the service may be interrupted. There is no service-level guarantee.

2. Emergency calling — 911 is not supported

Topaz cannot be used to call 911 or other emergency services. Calls to emergency numbers will not connect. You must keep another way to reach emergency services (for example a mobile phone or landline) and tell everyone who uses your Topaz phones. You accept full responsibility for this limitation.

3. Your account

You must be at least 18 and use Topaz for a business. You are responsible for your account, for the people you give access to, and for keeping passwords and SIP device credentials secret. Tell us promptly (support@mail.topaz.tel) if you suspect unauthorised use. Charges caused by use of your credentials are yours.

4. Prepaid credit and charges

• Topaz is prepaid. You buy credit by card through Stripe; we do not store card details (Stripe does).
• Saved card and automatic top-ups. When you sign up, your card is saved with Stripe and you authorize us to charge it, without you being present, for: credit you add from the Control panel; automatic top-ups (by default, when your credit falls below $5 we add $25, at most once a day); and top-ups needed to pay a phone number's monthly fee when your credit can't cover it. You can change or turn off automatic top-ups in the Control panel, and remove your card by contacting us. Single charges are limited to $250 and $500 per day.
• Calls to and from outside numbers are charged per minute from your credit at the rates on our pricing page (currently billed in 60-second increments with a 60-second minimum). Calls between your own extensions are free.
• There are no monthly platform, user or device fees during early access. Each phone number costs $4.99 per 30 days, charged from your credit when you add it and every 30 days after; eligible new accounts get their first number's first month free. The Control panel shows the price before you add a number. We will give at least 30 days' email notice before introducing a fee or raising a rate.
• When your credit runs out, calls to and from outside numbers stop until you add credit. Credit does not expire while your account is open. Credit is not cash and cannot be transferred.
• Prices are in USD. We do not currently add taxes at checkout; we will tell you before that changes.

5. Phone numbers

You choose numbers in the Control panel; they remain assigned to you while their monthly fee is paid and your account is in good standing. If your credit can't cover a number's fee, we keep the number for 7 days and then release it; a released number may not be recoverable. Outbound calls display one of your Topaz numbers as caller ID. Porting numbers in or out is handled on request. If your account is closed, or unused with no credit for 90 days,, we may reclaim its numbers.

6. Acceptable use

You may not use Topaz to: make unsolicited or automated marketing calls (robocalls) or calls that violate telemarketing, consent or do-not-call laws; spoof caller ID; harass, threaten or defraud anyone; generate artificial traffic; resell the service without our agreement; or break any law. We may suspend or close accounts that do, without refund of credit used in violation.

7. Suspension and closing

You can close your account at any time by contacting us. We may suspend or close an account for non-payment, a chargeback, suspected fraud or abuse, or a breach of these terms. Refunds of unused credit follow our Refund policy.

8. Third parties

Calls are carried by third-party carriers, payments are processed by Stripe and email is sent through a third-party provider. Their outages or decisions can affect the service.

9. Disclaimers and liability

The service is provided "as is" during early access. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost business, and our total liability is limited to the amount you paid us in the 3 months before the claim. Nothing limits liability that cannot be limited by law.

10. Changes and law

We may update these terms; material changes are emailed to account administrators at least 30 days before they take effect. These terms are governed by the laws of the place where the operator of Topaz is established.

Contact: support@mail.topaz.tel.