EARLY-ACCESS POLICY

Refund policy

Early-access version, last updated 11 October 2026.

Unused credit: you can ask for a refund of unused prepaid credit within 30 days of the purchase it came from. Contact us (support@mail.topaz.tel) from your account's administrator email. We refund to the original card through Stripe, usually within 5–10 business days.
Phone number fees already charged for a 30-day period are not refundable; releasing a number stops future fees.
Used credit (calls already made) is not refundable, except where a call failed or was charged in error — tell us within 30 days and we will credit your balance.
Closing your account: when you close your account, we refund remaining unused credit on request.
How refunds affect your balance: a refunded amount is deducted from your credit immediately. If that takes your balance to zero, calls to and from outside numbers stop until you add credit.
Chargebacks: a card dispute deducts the disputed amount from your credit and may suspend the account while it is resolved. Please contact us first.
Accounts closed for abuse (see the Terms of Service) are not refunded for credit used in violation.