Your main number
In SmartPBX, open your main number settings to choose what happens to incoming calls. A common setup: an auto-attendant or ring group during office hours, voicemail after hours.
Office hours and holidays
Set your opening hours and holidays, then choose where calls go during office hours, after hours and on holidays.
Ring groups
A ring group rings several people, for example everyone in sales. Add users to the group, then choose where calls go if nobody answers.
Auto-attendant
An auto-attendant greets callers and lets them press a key: “Press 1 for sales, 2 for support.” Record or upload a greeting, then send each key to a user, group or voicemail box.
Advanced Callflows
For routing SmartPBX doesn’t cover, the Advanced Callflows app in the Control panel lets you build custom call flows.
Test every path
After saving, call your main number and try each auto-attendant option. Check after-hours routing too, for example by temporarily changing your hours.